Banner Default Image

Client Engagement Manager, NA

Back to job search

Client Engagement Manager, NA

  • Location:

    Boston, United States

  • Sector:

    Professional Services

  • Contact:

    Christine Weigel

  • Job ref:

    538

  • Published:

    19 days ago

  • Expiry date:

    2020-10-31

RAIN Group, an award-winning global provider of innovative sales training and performance improvement services, is seeking a Client Engagement Manager (CEM) to add to our expanding team.

This is a remote role, based in the US

Maybe you’ve had an established career in Account Management or similar Client-facing role, but your Clients know you as much more. You’re a world-class consultant and partner to their continued business success. You see the upsells, but more importantly, the opportunity beyond them: innovative solutions that offer possibilities for organisational transformation and growth.

It might not be part of your official job description, but you naturally command a room, have a knack for training and coaching others, and can easily inspire and motivate a group. You navigate a room of C-level executives as adeptly as you do the professionals who use your tools day-to-day.

You've lived success and failure at a high level, and you've seen enough to trust that your professional experience will inform how you design and implement dynamic, successful, and smart solutions for those you represent.

If this description resonates with you, consider joining RAIN Group as our Client Engagement Manager (CEM) North America. As the CEM, you'll play a critical role in Client delivery. This is a rare opportunity to join our mission-driven global team, reporting directly to our Chief Client Officer.

About Us

RAIN Group is a global sales training, performance and consulting company that helps leading organisations improve sales results. Founded in 2002, we're experiencing significant growth and have established a reputation as a world-leader in sales training and consulting.

We take our company values seriously: Client results, excellence at speed, openness, and commitment to others.

About You
You have:

A "Client-centric" attitude; you live and breathe Client results and are relentless around achievement

A demonstrated "thinker" with an ability to self-motivate and think outside the box to identify value for Clients

Strong aptitude for business and experience in Client management and/or account development activities that deliver value

Very strong writing, editing, and analytical interpretation skills

A strong communicator with a willingness to respectfully say no, when it’s the right thing to do—especially to the Client

Excellent people skills, project management, and detail orientation in order to deep dive into processes as, and when, required

High attention to detail and process

Day-to-Day Accountability for the Client Results within the Account.

Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.

Ability to work under pressure and manage multiple Clients and projects

Responsibilities

You'll work within our Client Team and be responsible for the management of RAIN Group clients’ account. The CEM will work alongside the RAIN Group Lead Consultant, Delivery Team and Client Operations to manage the end-to-end journey to results attainment across RAIN Clients,

Responsibilities include:

Drive the RAIN Group Client Results strategy through partnership, process, and oversight

Project manage Client engagements to ensure a seamless execution, custom design, and details are managed/produced on time and on budget

Partner with the sales team to strengthen commercial Client relationships to grow/retain accounts

Establish measures of success/KPIs with Clients and develop a client-side process to track and achieve

Day-to-Day Accountability for the Client Results within the Account.

Be the single-point–of-contact / primary interface for the Client and where possible, single interface to improve Client Experience.

Drive the Lead Consultant, Delivery Team and Client Operations activities for each RAIN engagement within the Account

Streamline coordination and Client communication

Position Requirements:

Undergraduate/bachelor's degree and minimum 10-15 years of professional experience that demonstrates your mastery in sales enablement/account management in an energetic, results-focused business environment

Attention to detail and the ability to manage multiple projects with many moving parts and tight deadlines

Significant facilitation/training experience; confident in front of an audience with structured content

Commercial acumen correlated with relative sales experience